Start a claim

Choose the option that matches your policy or workplace benefits, and we'll guide you to the right place to start.

What type of claim do you need help with?

Individual Life or Critical Illness Insurance Claims

For term life insurance or critical illness insurance policies purchased directly from Blue Cross Life.

Use this option to learn what information you may need and how to start a claim.

Start an Individual Insurance claim

Voluntary Benefits Claims

For workplace voluntary benefits, including group accident and critical illness coverage.

You'll be directed to the member portal to access claims.

Continue to Voluntary Benefits member portal

Can you still help if I don't know the details of my loved one's policy?

We're committed to safeguarding our customers' privacy, which is why we'll need to first confirm your identity as the policyholder, executor, or personal representative. After verification, we can walk you through the policy details.

With term life insurance policies, we always suggest keeping your beneficiary, or beneficiaries, updated on your policy details.

Welcome to Blue Cross Life, we're excited to have you with us! Effective July 2, 2026, Blue Cross Life Insurance Company of Canada assumed responsibility for the voluntary benefits business previously underwritten by Allstate Insurance Company of Canada.

We're proud to continue supporting your voluntary benefits coverage. Customers can continue to access their benefits and services as usual. No action is required.

PolicyMe Corp. is compensated through an administration and technology fee for each policy sold.

As one of Canada’s leading life insurers, Blue Cross Life takes great pride in being one of the most trusted brands by Canadian consumers, offering exceptional coverage tailored to protect them and their families.
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® Registered trademark of the Canadian Association of Blue Cross Plans, an association of independent Blue Cross Plans and Licensees. Used under license by Blue Cross Life Insurance Company of Canada, an independent licensee of the Canadian Association of Blue Cross Plans.

Individual Term Life and Critical Illness Insurance products are underwritten by Blue Cross Life and distributed by PolicyMe Corp.

Voluntary Benefits are underwritten by Blue Cross Life.